All new Physiotherapy appointments at the clinic since the lockdown closure will require the treating Physiotherapist to contact the patient prior to the appointment to perform a Virtual Assessment. This is to establish the reason for the appointment and whether there is a clear and obvious need to perform a face to face assessment and treatment. The Physiotherapist may decide at this stage that your problem could be managed over the phone (remotely) and will discuss this with you. In this instance there is no charge.
If the Physiotherapist decides to proceed with a face to face appointment, then the appointment you will have provisionally booked when calling the clinic will go ahead.
When attending the clinic please wear a face covering and be prepared to wait outside the clinic (or in your vehicle) until 5 minutes prior to your appointment. Once you enter the clinic you will be asked to sanitise your hands and the receptionist will take your temperature with an infra-red (contactless) thermometer to check for fever. If you do not have a face covering we are able to provide one for you. If you present with a high temperature then we will not be able to see you and your appointment will be cancelled (no charge). If you are new to the clinic then the receptionist will ask you to complete our registration form.
At your appointed time you will be called through by your treating Physiotherapist who will be wearing a face mask, visor/goggles, apron and gloves. Your session will then continue as normal. Upon completion of your session you may be asked to wait in the cubicle until the reception area is clear of other patients to ensure safe social distancing can take place.
We would be grateful where possible for patients to make payment by card, preferably contactless, if possible.
Should you have any questions about our new procedure then please ask the receptionist or Physiotherapist, or feel free to email us.